Bill by Mail
The Bill by Mail program is an alternative payment option for customers who choose not to open an NC Quick Pass account.
Customers receive an invoice mailed to the address the vehicle is registered to through their state’s DMV.
If you do not pay in full by the due date, the unpaid toll transactions will be subject to processing fees and civil penalties on following invoices and may be sent to collections.
Failure to pay tolls, processing fees and civil penalties is grounds for a vehicle registration hold through the DMV. The registration hold will not be released until the balance is paid in full.
Drivers who do not wish to open an account will pay through the post-paid Bill by Mail program once they receive their invoice.
You can pay by:
- Paying online.
- Calling the customer service center.
- Paying in person at a customer service center.
- Mailing a check or money order. Please do not mail cash.
Frequent Bill by Mail customers do not have to wait to receive the invoice to pay online.
Visit the Contact Us page for details on how to reach us. Please note that depending on the due date of your invoice, you may be subject to additional fees.
To convert from Bill by Mail to a NC Quick Pass account, follow these steps on the website only:
- Click the Pay tab and select Pay Now.
- Enter the required information to pay your invoice.
- Select Convert to a NC Quick Pass Account.
- Register your new NC Quick Pass account by entering all required information.
- Pay previous invoice and your new prepaid balance.
- Click View Account after checkout.
Your transponder will be mailed within seven to 10 business days.
Yes. You can use that invoice to open a NC Quick Pass Account to save 35% on future tolls. To do this, select Convert to NC Quick Pass when you pay your invoice.
If your vehicle traveled on any North Carolina toll facility, you as the registered owner of the vehicle will receive an invoice in the mail. If you do not believe it is your license plate number on the Bill by Mail invoice, you may dispute the toll.
If you have a NC Quick Pass account, you may receive an invoice if you traveled in the I-77 Express and did not meet the HOV requirements.
You could receive an invoice if your transponder is not detected on the toll facility and the license plate is not listed on the NC Quick Pass account. Transponders typically are not detected because they are installed improperly. Visit our installation instructions to make sure your transponder is installed correctly.
You could also receive an invoice if your transponder was deactivated due to a zero or negative balance. If your account has insufficient funds, NC Quick Pass automatically suspends your account, deactivates your transponder, and notifies you by mail or email. To reinstate your account, you must pay all outstanding toll charges, processing fees and civil penalties (if applicable). You must also refill the required prepaid account balance.
You could also receive an invoice if you traveled in the I-77 Express and did not meet the HOV requirements.
You may have seen a postpaid toll charge on your account statement because your toll transactions are being captured by your license plate(s) rather than your transponder. Please make sure your transponder is installed correctly. If you need a new transponder, you can order one by logging into your account.
You could also receive an invoice if you traveled in the I-77 Express and did not meet the HOV requirements.
You can dispute a toll to NC Quick Pass within 30 days of the date of the invoice. Otherwise, you waive the right to dispute the toll(s), and the invoice must be paid by the due date.
Yes. As the registered owner of the vehicle, you are responsible for all toll transactions unless you establish that the vehicle was leased, stolen or sold at the time of the toll. Learn more on how to dispute toll charges.
If you do not pay your invoice in full by its due date, the unpaid toll transactions will be subject to processing fees and civil penalties on following invoices.
Failure to pay tolls, processing fees and civil penalties is grounds for a vehicle registration hold through the DMV. The registration hold will not be released until the balance is paid in full. Pay now to release your registration hold.
You must pay your outstanding balance before your registration hold is released. You can make a payment by:
- Paying online.
- Calling the customer service center.
- Paying in person at a customer service center.
- Mailing a check or money order. Please do not mail cash.
Visit the Contact Us page for details on how to get in touch. Please note that depending on the due date of your invoice, you may be subject to additional fees.
You can pay online or visit the Contact Us page for details on how to get in touch if you have additional questions. You can also work directly with the collections agency to provide payment.
NC Quick Pass issues invoices to the registered owner of the vehicle. If you traveled on a toll facility in North Carolina in a rental vehicle, please review the rental agreement with your rental agency.